FAQ – PET Academy

📘 Account & Profile

How do I create an account? Click the Dashboard button at the top right of the homepage and fill in your details.
I forgot my password. What should I do? Click Forgot Password on the login page to receive a reset link via email.
Can I change my registered email address? No, email addresses cannot be updated. You’ll need to register again with your new email.

How do I enroll in a course? Browse our catalog, click on your desired course, and select Enroll Now.
Are the courses live or self‑paced? Most courses are self‑paced so you can learn at your own speed, but some include live webinars.
How long do I have access to a course? Once purchased, you have access for 365 days from your last login.
Can I download course videos? Videos cannot be downloaded due to copyright, but all attached PDFs and worksheets can be downloaded.

Do I get a certificate after finishing a course? Yes, a Certificate of Completion is automatically generated once you finish 100% of the lessons.
Where can I find my certificate? Go to your profile and click on the My Certificates tab to view or download it.
What happens if I fail a quiz? Most quizzes allow multiple retakes so you can review the material and try again.

What payment methods do you accept? We accept all major credit cards, debit cards, and UPI.
Can I get a refund if I do not like a course? Yes, we offer a 30‑day money‑back guarantee if you have watched less than 10% of the content.

What are the technical requirements to use this platform? A stable internet connection and an updated web browser (Google Chrome or Safari).
Does this platform work on mobile phones? Yes, it’s fully responsive and works on smartphones and tablets.
Why is my video buffering or freezing? Try lowering the video quality in the player settings or check your internet speed.

The website is not loading properly. What should I do? Clear your browser cache and cookies, then refresh the page.
My payment went through but the course is locked. Help! Email your payment receipt to info@aerlion.in so we can manually unlock it right away.

How do I become an instructor? Please contact us directly for instructor opportunities